111 Call Handler

  • Job Reference: 00000585-1
  • Date Posted: 8 July 2024
  • Recruiter: HUC
  • Website: https://hucweb.co.uk/
  • Location: HUC Taunton Jobs
  • Salary: £11.44 to £15.03 Per Hour
  • Sector: Call Centre / Customer Service, Healthcare & Medical
  • Job Type: Permanent

Job Description

When patients are ill and need the right medical attention, HUC provides the NHS111 and Out of Hours GP service to 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest.

HUC is thriving, and continued growth has enabled us to expand and diversify our service offering. The role of a 111 Call Handler plays an important part of our operation and if you are ambitious there are lots of opportunities for you to develop your skills and explore other avenues within our organisation.

As an NHS 111 Call Handler you will be the first point of contact for patients, their relatives and healthcare professionals managing urgent and non- urgent cases when they call for medical advice.

(You do not need care/medical experience for this role, training is provided.)

Full time and part time hours are available - 12 – 37.5 hours per week. Varied rota patterns over 24/7.

Using the NHS Pathways software, you will be charged with assessing the patients condition and ensuring they are directed to the most appropriate healthcare professional or service including advice on how to manage their symptoms at home.

In this role you will be trained to use advanced listening and probing skills, to ensure that every patient is provided with clear advice and signposted correctly.

If you are interested in this position, please send your CV and a covering letter explaining why you are suitable for this role to recruitment@huc.nhs.uk