Professional Standards Case Administrator

Job Description

Are you an enthusiastic, organised individual looking for a new challenge where you can make a real difference? 

We have an exciting opportunity for a motivated individual to join our friendly and supportive team as a Case Administrator, within the Professional Standards Department (PSD).

In this role, you will work independently and as part of a team. Working closely with our busy team of Assessors and Investigating Officers to resolve complaints ensuring compliance with legislation and policy.

You will liaise and collaborate with internal and external stakeholders and respond to all correspondence and enquiries whilst ensuring discretion and confidentiality.

In this role, your main responsibilities will be:

  • To provide comprehensive administrative services to the Professional Standards Department, that will support the department in discharging its duties in respect of National Complaints and Misconduct Legislation and Statutory Guidance.
  • To produce written correspondence to internal and external staff and deal with all incoming correspondence.
  • Carry out the administration of new complaints that have been received by the force, review and distribute cases to relevant teams, and recording complaints.
  • Act as point of contact for the force on the administration of complaints, resolving problems and answering queries as necessary. Whilst exercising considerable discretion and ensuring that confidential information is not disclosed.
  • Complete relevant administration tasks in preparation for Misconduct and Gross Misconduct hearings/ meetings, by compiling and distributing necessary paperwork, arranging refreshments, booking rooms, sending relevant correspondence to all attendees including the subject officer/ staff member and recording proceedings where needed.
  • Receive and record all new and renewals of Business Interests, processing in accordance with department procedures and regulations. Advising applicants of outcomes, ensuring records are up to date.
  • To be responsible for inputting, updating and retrieval of data on the Departmental computer systems and records. Ensuring data quality and accuracy of cases recorded in the departments case management system.
  • To undertake routine requests for processing of purchase order invoices.
  • Make decisions regarding archiving of documents in accordance with the departments retention policy and searching files to ensure that appropriate information is maintained.
  • Manage department diaries, on call rota and training courses.
  • To be responsible for the research and collation of complaints and misconduct history and prepare submissions in accordance with force procedures.
  • To ensure that the complaint handlers and investigators maintain progress on their complaint and conduct cases, in order to meet deadlines, updating necessary systems as appropriate.
  • To collate and send referral and review background papers/ documents.
  • To liaise with internal and external stakeholders in responding to enquiries appropriately.
  • To provide training and guidance to other staff in order to ensure continuation of cover in post holder’s absence.

Skills and qualifications required:

  • Computer literate; able to use a variety of systems and specialised software. Experience in using databases and systems to record information accurately.
  • Good communication skills with the ability to listen to others, and communicate effectively with all levels within and outside of the organisation.
  • Able to proactively prioritise and plan work and coordinate activities.
  • Experience of working effectively as a member of a team.
  • Excellent attention to detail and ability to maintain accurate records.
  • Previous experience providing administrative support in a busy environment.
  • Excellent verbal and written communication skills; the ability to listen to others and communicate effectively with all levels both within and outside of the organisation, and able to prepare letters, briefings and emails.
  • Understanding of the requirements of the Data Protection Act. Eg. GDPR, Confidentiality etc.

Additional Information:

Shortlisting will take place w/c 15th July 2024 with, in person interviews scheduled for w/c 22nd July 2024. 

To be eligible to apply for this role you must have a 5 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 5 years.

If you think that you have these qualities and are interested in joining our team, we would love to hear from you please click the link below to apply.

About us

Diversity is a strength and individuality is an asset.

We recognise the benefit different life experience and perspectives can bring.

We are on a journey to become the most inclusive police force in the country. 

Find out more about our benefits and culture

Click the video link below to see why our colleagues feel they can "Be the Difference"

Blended Working/ Hybrid Working

Avon and Somerset Police encourage flexible working where operationally possible.
This role has been identified as a blended role.
The successful candidate for this role will have the opportunity to work from home whilst also at a secondary work location, which will be a police premises. The successful applicant will have the option to discuss working arrangements with their line manager. All applicants must reside within the UK.